Privacy Policy

Last updated: June 11, 2025

1. Introduction

AirTerminal ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our high-frequency trading analysis platform, including our website, desktop applications, and related services (collectively, the "Service").

By using our Service, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

We may collect information about you in various ways, including:

2.1 Personal Information

  • Account Information: When you register for an account, we collect your name, email address, and other contact information.
  • Payment Information: For paid subscriptions, we collect billing information through our secure payment processors. We do not store your complete payment card details.
  • Communication Data: Information you provide when you contact us for support or feedback.

2.2 Usage and Technical Data

  • Application Usage: Information about how you use our desktop application, including features accessed, session duration, and user preferences.
  • Device Information: Information about your computer or device, including operating system, hardware specifications, and software version.
  • Log Data: Server logs that may include your IP address, browser type, pages visited, and timestamps.
  • Performance Data: Information about application performance, crashes, and errors to help us improve our Service.

2.3 Trading and Market Data

  • Exchange Connections: If you connect to cryptocurrency exchanges through our platform, we may collect API keys and related connection information (stored securely and encrypted).
  • Trading Preferences: Your trading preferences, watchlists, chart configurations, and custom settings within the application.
  • Market Data Usage: Information about which markets, trading pairs, and data feeds you access through our Service.

2.4 Cookies and Tracking Technologies

We use cookies, local storage, and similar tracking technologies to collect information about your browsing activities and to provide and improve our Service. You can control cookie settings through your browser preferences.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

  • Service Provision: Providing, maintaining, and improving our trading analysis platform and related services
  • Account Management: Processing your transactions, managing your subscription, and maintaining your account
  • Communication: Sending you technical notices, updates, security alerts, and support messages
  • Customer Support: Responding to your comments, questions, and requests for assistance
  • Analytics and Improvement: Monitoring and analyzing trends, usage, and activities to improve our Service
  • Security: Detecting, preventing, and addressing technical issues, fraud, and security threats
  • Legal Compliance: Complying with applicable laws, regulations, and legal processes
  • Marketing: Sending you promotional communications about new features and services (with your consent where required)

4. How We Share Your Information

We may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf, including payment processors, cloud hosting providers, and analytics services.
  • Exchange Partners: When you connect to cryptocurrency exchanges through our platform, certain information may be shared with those exchanges as necessary to provide trading data and functionality.
  • Legal Requirements: We may disclose your information if we believe it is necessary to comply with applicable laws, regulations, legal processes, or governmental requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • Consent: We may share your information with third parties when we have your explicit consent to do so.
  • Aggregated Data: We may share aggregated, anonymized data that cannot be used to identify you for research, analytics, or marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information, including:

  • Encryption of sensitive data both in transit and at rest
  • Secure storage of API keys and exchange connection information
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Employee training on data protection and security practices

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal or regulatory purposes.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: The right to access and receive a copy of your personal information
  • Rectification: The right to correct inaccurate or incomplete personal information
  • Erasure: The right to request deletion of your personal information
  • Restriction: The right to request that we restrict the processing of your personal information
  • Portability: The right to receive your personal information in a structured, machine-readable format
  • Objection: The right to object to our processing of your personal information
  • Withdraw Consent: The right to withdraw consent at any time where we rely on consent to process your information

To exercise these rights, please contact us at support@airterminal.xyz. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your jurisdiction. When we transfer your information internationally, we implement appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable law.

9. Children's Privacy

Our Service is not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

10. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services (such as cryptocurrency exchanges). This Privacy Policy does not apply to the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you use in connection with our Service.

11. Additional Privacy Rights

Depending on your jurisdiction, you may have additional privacy rights under applicable data protection laws, including the right to know what personal information we collect, use, and share, and the right to delete your personal information. For more information about your privacy rights, please contact us at support@airterminal.xyz.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also notify you by email or through our Service.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, our data practices, or your rights regarding your personal information, please contact us at:

Email: support@airterminal.xyz

Subject Line: Privacy Policy Inquiry